Spectrum Email Not Working? Follow These Expert Fixes

Spectrum Email Not Working? Follow These Expert Fixes


There isn’t any email service that runs smoothly at all times. Technical glitches and errors are commonly encountered by users irrespective of whether they are using Gmail, Yahoo, or AOL. The Spectrum email is a popular platform that’s packed with features to manage contacts, emails, and scheduling meetings. But ever so often, you will notice Spectrum email not working.

Difficulty in sending or receiving emails, getting spam messages, and inability to log into your account will bother you. When these situations arise, you must know how to tackle them skillfully. That’s precisely what you’ll find in this article. Keep reading to know about the best fixes to use when you face Spectrum email issues.

Read Also:- How To Setup Spectrum Email

Why Is Spectrum Email Not Working?

Many factors result in different Spectrum email problems. You must recognize the causes and troubleshoot them accordingly. 

  • Incorrect configuration of POP and IMAP server protocols. 
  • Incorrect Spectrum email account password. 
  • You are using VPN.
  • Usage of Spectrum email on an unfamiliar device.
  • Interruption from security programs and browser add-ons.
  • A slow internet connection also stops Spectrum email from working optimally.
  • If you don’t adhere to Spectrum guidelines, it will lead to various email problems.
  • Usage of outdated recovery methods on your email account.


How to Fix Spectrum Email Not Working on Android?

If you find that Spectrum email stopped working on your Android phone, it’s best to see if Spectrum is properly set up on your Android app. Follow these steps to delete and configure your account again.

  • Head over to the Android home screen and launch the Spectrum email app. 
  • Once in the email app, click ‘Settings‘ and then the ‘Add account option.
  • Next, click ‘Other‘ as your email provider. 
  • In the subsequent screen that launches, input your Spectrum.net email address.
  • After you do that, click the ‘Manual Set up option. 
  • Click the ‘IMAP‘ account type for manual setup and input the Spectrum email information below in the section of Incoming Server Settings.
    1. [email protected] is the Username. 
    2. Input your Spectrum account password in the Password field. 
    3. mobile.charter.net is the IMAP Server. 
    4. SSL is the Security type. 
    5. 993 is the Port number. 
  • After you successfully type in the incoming server settings details above, click ‘Next.’ Now input the information below under the section of Outgoing Server Settings.
    1. mobile.charter.net is the SMTP Server. 
    2. 587 is the Port number.
    3. The Security Type is None.
  • Now, click ‘Next‘ to choose ‘Email Check Frequency‘ as per your preference and to ‘Name your account.’
  • Lastly, tap ‘Done‘ to end the whole process. 
  • Restart your Android.


How to Fix Spectrum Email Not Working on iPhone?

The best way to troubleshoot Spectrum email issues on your iPhone is to re-add your email account. The steps to do so are mentioned below.

  • To remove your Spectrum account, head over to ‘Settings.’
  • Choose ‘Mail‘ followed by ‘Accounts‘ and the email account to remove.
  • Hit the ‘Delete Account‘ option.
  • Confirm this action and re-add the account.
  • To re-add, launch ‘Settings‘ and go to ‘Mail.’ Now tap ‘Accounts.’
  • Opt for ‘Mail, Contacts, and Calendars‘ and choose your email service provider.
  • From this page, select ‘Add Account.’
  • Now choose the email service provider from the multiple options.
  • In the following screen, hit ‘Add Mail Account.’
  • Tap ‘Next‘ and fill out the following details.
    1. In the Name field, input your complete name.
    2. Next, In the Email field, enter your Spectrum email ID.
    3. In the Password field, enter your email account password.
    4. And, In the description field, add your AT&T email ID.
  • Choose from the account type. It’s recommended to select ‘IMAP.
  • Now enter these details in the Incoming Mail Server Settings area.
    1. The Hostname will be imap.mail.att.net.
    2. The username will be your ATT account ID.
    3. Input your email account password in its field.
  • Next, enter these details in the Outgoing Mail Server Settings area.
    1. The Hostname will be smtp.mail.att.net.
    2. In the username field, enter your ATT account ID.
    3. Fill out your email account password in its field.
  • After you have provided the needed details, click ‘Save.’


How to Resolve Spectrum Email Not Working on Windows 10?

Like iPhone and Android, you can also find Spectrum email not responding on Windows 10. Below are some effective techniques to try. 

1. Inspect the Security Programs 

Do you have any antivirus programs installed on your system? If so, you must disable it as it tends to interfere with the Spectrum email accounts’ operation. After disabling it, check if your email is working properly again.


2. Recover Spectrum Account Password

Recovering the Spectrum email password can also help you to sign in to your account. Follow these steps for it.

  • Go to the Spectrum webmail page.
  • Tap ‘Forgot email password?
  • Choose ‘I don’t know my email password.’
  • Now, input your Spectrum email address.
  • Tick the ‘I am not a robot‘ section and choose ‘Submit.’
  • Now, you need to answer the security verification questions.
  • After doing so, tap ‘Reset password.’
  • Make another password that is a strong one.
  • It’s also wise to save a copy of the password you’ve made.


Fix the Spectrum Email Not Working on Mac

To fix Spectrum email problems on Mac, you must first find the type of account you are using for Spectrum. Follow these points to do so.

  • Launch the ‘Mail‘ app and navigate to ‘Preferences.’
  • Now head over to ‘Accounts‘ and verify your account type. It is below the account name present in the left part of the dialog box.
  • Popular email providers use a different version of the IMAP protocol to get emails. But there are also some ISPs who provide the old POP3 protocol. If you find the account type as POP, see whether your ISP supports the IMAP account. If they do, reconfigure your Spectrum account on Mac.

Read Also:- Why Yahoo Mail Not Working

Final Thoughts

By following the different measures outlined in this article, you will know how to troubleshoot the issue of Spectrum email not working. Understand the causes and use a measure that fixes them. You can also seek additional help to deal with Spectrum email account issues by connecting with Email Technical Support experts. They are ready to serve you any time of the day.